What’s happening
InCommon is changing certificate authorities. Certificates issued from its new chain will not work with some TSE devices.
In October, the certificate authority behind InCommon’s current certificates announced it is leaving the TLS certificate business, and InCommon finalized its plan for new certificates early this week. Your existing certificate is not immediately affected and continues to work until it expires or is explicitly revoked.
InCommon issues certificates only to higher education and research institutions, so Illumia has not yet been able to test with one of the new certificates. Until we can, we don’t know which readers and features will work with them. We are working with a client partner to develop and test the TSE changes needed to support these certificates.
Who is affected
Clients using InCommon certificates for TSE who have any of the following:
- SA3032 readers
- MF4100 or VR4101 readers
- PR5000 readers
- Verify devices
- HostMonitor
What to do now
- If your current InCommon certificate is valid, keep it. Do not renew or replace it with a certificate from InCommon’s new chain.
- If your certificate will expire soon, or you have already installed a new InCommon certificate, buy a TLS certificate from GoDaddy for your TSE server.
Next Steps
We’ll post to Statuscast when a TSE update that supports the new certificates is available.
Questions? Open a case via Illumia Connect or call 888-381-8054, Option 1.
Maintenance tasks:
Routine OS patches are scheduled to be applied to the Illumia File Transfer servers.
Expected impact:
Users will be unable to send or receive files from ftp.transactcampus.com and eft.cashnet.com during the maintenance window.
Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Transact Connect or 1-888-381-8054.
Maintenance Tasks:
Apple, Illumia’s partner for Mobile Credentials with TSE and IDX, will be performing VPN maintenance.
Expected Impact:
There will be an outage/service disruption while the work is completed. Provisioning new credentials on Apple devices and lifecycle actions on existing Apple Wallet passes may fail during this time.
Existing passes/credentials will continue to tap at readers as usual. Android provisioning is not affected.
If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 2.
Maintenance tasks:
Routine patching will occur during our standing maintenance window
Expected impact:
The SaaS application will be unavailable for approximately 10 minutes while servers are updated. Users may see a timeout during this time.
Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via
Illumia Connect
or 1-888-381-8054, Option 4 then follow the appropriate prompts for Illumia SaaS Client Support.
Maintenance tasks:
Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches.
Expected impact:
Please review the new maintenance schedule below:
|
Activity
|
TSE System Time Zone |
Maintenance Window |
Impact
|
| OS Patching for TSE Application Servers |
Eastern Time Zone |
12:00 AM - 01:00 AM ET |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for TSE Application Servers |
Central Time Zone |
01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT) |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for TSE Application Servers | Mountain Time Zone | 02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT) |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for TSE Application Servers |
Pacific Time Zone & Aramark |
03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT) |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for the Database Server |
All TSE Hosted Systems |
04:00 - 06:00 AM ET (03:00 - 05:00 AM CT) (02:00 - 04:00 AM MT) (01:00 - 03:00 AM PT) |
~105 minutes of disruption to all clients |
Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.
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| ACI+ | |||||||||
| CampusCash Portal (OLS/InComm) | |||||||||
| CampusCash Settlement | |||||||||
| CBORD Data Analytics | |||||||||
| Australia 1 Production | |||||||||
| Canada 1 Production | |||||||||
| US 1 Production | |||||||||
| CBORD Hub | |||||||||
| Australia | |||||||||
| Canada | |||||||||
| US | |||||||||
| CBORD Patient | |||||||||
| FreedomPay Guest Payments | |||||||||
| CS Gold | |||||||||
| Client Support Systems | |||||||||
| Cloud POS | |||||||||
| Door Access | |||||||||
| Genea Security | |||||||||
| S2 NetBox | |||||||||
| eAccounts for TSE | |||||||||
| EliteID | |||||||||
| EventMaster | |||||||||
| NetCatering | |||||||||
| File Transfer Services | |||||||||
| Foodservice Suite (FSS) | |||||||||
| GeriMenu | |||||||||
| GET | |||||||||
| Administration | |||||||||
| All Platforms | |||||||||
| Food Orders/Printing | |||||||||
| HST Front of House (Solana) | |||||||||
| Mobile Ordering | |||||||||
| Mobile Credential | |||||||||
| Mobile Credential for Apple Wallet | |||||||||
| Mobile Credential for Google Pay Wallet | |||||||||
| MyPaymentsPlus | |||||||||
| Administration | |||||||||
| Parent | |||||||||
| NetMenu | |||||||||
| Australia | |||||||||
| NetMenu Australia 1 Production | |||||||||
| NetMenu Australia 1 Staging | |||||||||
| NetMenu Australia 2 Production | |||||||||
| NetMenu Australia 2 Staging | |||||||||
| Canada | |||||||||
| NetMenu Canada 1 Production | |||||||||
| NetMenu Canada 1 Staging | |||||||||
| NetMenu Canada 2 Production | |||||||||
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| EU | |||||||||
| NetMenu UK 1 Production | |||||||||
| NetMenu UK 1 Staging | |||||||||
| US | |||||||||
| NetMenu US 1 Production | |||||||||
| NetMenu US 1 Staging | |||||||||
| NetMenu US 2 Production | |||||||||
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| NetMenu US 11 Production | |||||||||
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| NetMenu US 12 Production | |||||||||
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| NetMenu US 13 Production | |||||||||
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| NetMenu US 14 Production | |||||||||
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| NetMenu US 15 Production | |||||||||
| NetMenu US 15 Staging | |||||||||
| NetMenu US 16 Production | |||||||||
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| Nextep | |||||||||
| Nutrition Service Suite (NSS) | |||||||||
| Odyssey | |||||||||
| Odyssey Direct | |||||||||
| OneSource | |||||||||
| Online Photo Submissions | |||||||||
| Quickcharge | |||||||||
| US1 | |||||||||
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| US5 | |||||||||
| US6 | |||||||||
| US7 | |||||||||
| US101 | |||||||||
| US102 | |||||||||
| File Transfer Servers | |||||||||
| Just Walk Out for Quickcharge | |||||||||
| Stored Value Global API for TSE | |||||||||
| Transact IDX | |||||||||
| Transact Insights | |||||||||
| Transaction System SaaS | |||||||||
| Illumia Payments | |||||||||
| Admin Site and Cashiering | |||||||||
| Credit Card Processing | |||||||||
| eMarket Sites | |||||||||
| ePayment Sites | |||||||||
| ERP Integration | |||||||||
| SmartPay/CampusPay Settlement | |||||||||
| TSE On Premise | |||||||||
| TSE Hosted | |||||||||
| UGryd | |||||||||
| UGryd | |||||||||
| UGryd Admin |