What’s changed
Microsoft has removed several eMudhra root certificates from the Windows and Microsoft Edge trust lists. The change follows a compromise of eMudhra certificate authority keys (Microsoft’s announcement). InCommon certificates issued through eMudhra (emSign) will stop being trusted on Windows devices once those updates reach them.
This replaces our November 11 guidance to keep your current certificate. If your certificate was issued through eMudhra/emSign, you need to replace it.
Who needs to act
TSE clients whose InCommon certificate was issued through eMudhra/emSign.
To check, open the certificate chain on your TSE server. If eMudhra or emSign appears anywhere in the issuer chain, you’re affected.
If your InCommon certificate is Sectigo-based and isn’t expiring soon, you’re OK. Keep using it, and don’t renew or replace it until the TSE update is available. If it’s expiring soon, follow one of the options below.
What to do by Monday, November 16
A TSE update that supports InCommon’s new SSL.com certificates is at least one to two weeks away. Until then, choose one of these options:
- Option 1: Buy a TLS certificate from GoDaddy and install it on your TSE server.
- Option 2: Get a new InCommon certificate (now issued through SSL.com), then:
- Build the cross-signed certificate chain to “SSL.com EV Root Certification Authority RSA R2” so PR5000 readers and Verify devices keep working. Your completed chain should look like this (see photo below):
- SSL.com EV Root Certification Authority RSA R2
- SSL.com TLS RSA Root CA 2022
- SSL.com TLS Issuing RSA CA R1
- Your server certificate
- Contact Illumia Support to get the loaner server.pem, then install it on your TSE server. This is needed for host monitor and legacy devices.
- Build the cross-signed certificate chain to “SSL.com EV Root Certification Authority RSA R2” so PR5000 readers and Verify devices keep working. Your completed chain should look like this (see photo below):
- Option 3 (TSE 4.1.9.2 or later only): Get a Let’s Encrypt certificate and install it on your TSE server. No other steps are needed.
Next steps
We’ll post to Statuscast when a TSE update that supports SSL.com certificates is available.
Questions or need help? Open a case via Illumia Connect or call 888-381-8054, Option 1.
For the latest information, visit https://status.illumiatech.com
Maintenance tasks:
Routine OS patches are scheduled to be applied to the Illumia File Transfer servers.
Expected impact:
Users will be unable to send or receive files from ftp.transactcampus.com and eft.cashnet.com during the maintenance window.
Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Transact Connect or 1-888-381-8054.
Maintenance Tasks:
Apple, Illumia’s partner for Mobile Credentials with TSE and IDX, will be performing VPN maintenance.
Expected Impact:
There will be an outage/service disruption while the work is completed. Provisioning new credentials on Apple devices and lifecycle actions on existing Apple Wallet passes may fail during this time.
Existing passes/credentials will continue to tap at readers as usual. Android provisioning is not affected.
If you have any questions, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, Option 2.
Maintenance tasks:
Routine patching will occur during our standing maintenance window
Expected impact:
The SaaS application will be unavailable for approximately 10 minutes while servers are updated. Users may see a timeout during this time.
Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via
Illumia Connect
or 1-888-381-8054, Option 4 then follow the appropriate prompts for Illumia SaaS Client Support.
Maintenance tasks:
Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches.
Expected impact:
Please review the new maintenance schedule below:
|
Activity
|
TSE System Time Zone |
Maintenance Window |
Impact
|
| OS Patching for TSE Application Servers |
Eastern Time Zone |
12:00 AM - 01:00 AM ET |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for TSE Application Servers |
Central Time Zone |
01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT) |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for TSE Application Servers | Mountain Time Zone | 02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT) |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for TSE Application Servers |
Pacific Time Zone & Aramark |
03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT) |
~10 minutes of disruption to each system in this group when their application server reboots |
| OS Patching for the Database Server |
All TSE Hosted Systems |
04:00 - 06:00 AM ET (03:00 - 05:00 AM CT) (02:00 - 04:00 AM MT) (01:00 - 03:00 AM PT) |
~105 minutes of disruption to all clients |
Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.
Maintenance tasks:
We'll be applying standard operating system patches to the Illumia Payments environment.
Expected impact:
We do not expect there to be any outages, but we expect there to be two brief periods of latency within the first three hours of the maintenance window. In the unlikely event that problems are encountered, periods of slowness or downtime could be more extensive and occur at any time within the maintenance window.
Illumia wishes to inform our clients of all scheduled maintenance to production systems. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or 1-888-381-8054, Option 1 then 1.
|
|
2026-11-12T05:00:00.0000000Z
|
2026-11-11T05:00:00.0000000Z
|
2026-11-10T05:00:00.0000000Z
|
2026-11-09T05:00:00.0000000Z
|
2026-11-08T05:00:00.0000000Z
|
2026-11-07T05:00:00.0000000Z
|
2026-11-06T05:00:00.0000000Z
|
|
|
|---|---|---|---|---|---|---|---|---|---|
| ACI+ | |||||||||
| CampusCash Portal (OLS/InComm) | |||||||||
| CampusCash Settlement | |||||||||
| CBORD Data Analytics | |||||||||
| Australia 1 Production | |||||||||
| Canada 1 Production | |||||||||
| US 1 Production | |||||||||
| CBORD Hub | |||||||||
| Australia | |||||||||
| Canada | |||||||||
| US | |||||||||
| CBORD Patient | |||||||||
| FreedomPay Guest Payments | |||||||||
| CS Gold | |||||||||
| Client Support Systems | |||||||||
| Cloud POS | |||||||||
| Door Access | |||||||||
| Genea Security | |||||||||
| S2 NetBox | |||||||||
| eAccounts for TSE | |||||||||
| EliteID | |||||||||
| EventMaster | |||||||||
| NetCatering | |||||||||
| File Transfer Services | |||||||||
| Foodservice Suite (FSS) | |||||||||
| GeriMenu | |||||||||
| GET | |||||||||
| Administration | |||||||||
| All Platforms | |||||||||
| Food Orders/Printing | |||||||||
| HST Front of House (Solana) | |||||||||
| Mobile Ordering | |||||||||
| Mobile Credential | |||||||||
| Mobile Credential for Apple Wallet | |||||||||
| Mobile Credential for Google Pay Wallet | |||||||||
| MyPaymentsPlus | |||||||||
| Administration | |||||||||
| Parent | |||||||||
| NetMenu | |||||||||
| Australia | |||||||||
| NetMenu Australia 1 Production | |||||||||
| NetMenu Australia 1 Staging | |||||||||
| NetMenu Australia 2 Production | |||||||||
| NetMenu Australia 2 Staging | |||||||||
| Canada | |||||||||
| NetMenu Canada 1 Production | |||||||||
| NetMenu Canada 1 Staging | |||||||||
| NetMenu Canada 2 Production | |||||||||
| NetMenu Canada 2 Staging | |||||||||
| NetMenu Canada 3 Production | |||||||||
| NetMenu Canada 3 Staging | |||||||||
| NetMenu Canada 4 Production | |||||||||
| NetMenu Canada 4 Staging | |||||||||
| EU | |||||||||
| NetMenu UK 1 Production | |||||||||
| NetMenu UK 1 Staging | |||||||||
| US | |||||||||
| NetMenu US 1 Production | |||||||||
| NetMenu US 1 Staging | |||||||||
| NetMenu US 2 Production | |||||||||
| NetMenu US 2 Staging | |||||||||
| NetMenu US 3 Production | |||||||||
| NetMenu US 3 Staging | |||||||||
| NetMenu US 4 Production | |||||||||
| NetMenu US 4 Staging | |||||||||
| NetMenu US 5 Production | |||||||||
| NetMenu US 5 Staging | |||||||||
| NetMenu US 6 Production | |||||||||
| NetMenu US 6 Staging | |||||||||
| NetMenu US 7 Production | |||||||||
| NetMenu US 7 Staging | |||||||||
| NetMenu US 8 Production | |||||||||
| NetMenu US 8 Staging | |||||||||
| NetMenu US 9 Production | |||||||||
| NetMenu US 9 Staging | |||||||||
| NetMenu US 10 Production | |||||||||
| NetMenu US 10 Staging | |||||||||
| NetMenu US 11 Production | |||||||||
| NetMenu US 11 Staging | |||||||||
| NetMenu US 12 Production | |||||||||
| NetMenu US 12 Staging | |||||||||
| NetMenu US 13 Production | |||||||||
| NetMenu US 13 Staging | |||||||||
| NetMenu US 14 Production | |||||||||
| NetMenu US 14 Staging | |||||||||
| NetMenu US 15 Production | |||||||||
| NetMenu US 15 Staging | |||||||||
| NetMenu US 16 Production | |||||||||
| NetMenu US 16 Staging | |||||||||
| Nextep | |||||||||
| Nutrition Service Suite (NSS) | |||||||||
| Odyssey | |||||||||
| Odyssey Direct | |||||||||
| OneSource | |||||||||
| Online Photo Submissions | |||||||||
| Quickcharge | |||||||||
| US1 | |||||||||
| US2 | |||||||||
| US3 | |||||||||
| US4 | |||||||||
| US5 | |||||||||
| US6 | |||||||||
| US7 | |||||||||
| US101 | |||||||||
| US102 | |||||||||
| File Transfer Servers | |||||||||
| Just Walk Out for Quickcharge | |||||||||
| Stored Value Global API for TSE | |||||||||
| Transact IDX | |||||||||
| Transact Insights | |||||||||
| Transaction System SaaS | |||||||||
| Illumia Payments | |||||||||
| Admin Site and Cashiering | |||||||||
| Credit Card Processing | |||||||||
| eMarket Sites | |||||||||
| ePayment Sites | |||||||||
| ERP Integration | |||||||||
| SmartPay/CampusPay Settlement | |||||||||
| TSE On Premise | |||||||||
| TSE Hosted | |||||||||
| UGryd | |||||||||
| UGryd | |||||||||
| UGryd Admin |