Logins to Customer Connect portal are being rejected

Incident

Logins to Customer Connect portal are being rejected

Status: in progress
Start:
Affected Components:
Client Support Systems
Update

Illumia engineers are aware that logins to the Customer Connect portal are being rejected and are working towards a resolution.

Update

The login issues appear to be impactful for a small subset of all users. Engineers continue to work towards a resolution.

Update

The issue with the Connect Portal is tentatively resolved. Users are encouraged to contact support if they are still experiencing problems logging in.