Logins to Customer Connect portal are being rejected
Incident
2026-07-01T20:02:00.0000000Z
Logins to Customer Connect portal are being rejected
Status: in progress
Start:
2026-07-01T18:59:00.0000000Z
Affected Components:
Client Support Systems
Update
2026-07-01T18:59:00.0000000Z
2026-07-01T18:59:00.0000000Z
Illumia engineers are aware that logins to the Customer Connect portal are being rejected and are working towards a resolution.
Update
2026-07-01T20:02:00.0000000Z
2026-07-01T20:02:00.0000000Z
The login issues appear to be impactful for a small subset of all users. Engineers continue to work towards a resolution.