TSE Hosted - Scheduled Maintenance

Maintenance

TSE Hosted - Scheduled Maintenance

Status: closed
Start:
End:
Duration: 6 hours
Affected Components:
TSE Hosted
Update

Maintenance tasks:

Our Cloud Service team will be applying Operating System, Database, TSE and Instant Id Patches.

Expected impact:

Please review the new maintenance schedule below:

Activity
TSE System Time Zone Maintenance Window
 		Impact
OS Patching for TSE Application Servers
 Eastern Time Zone 12:00 AM - 01:00 AM ET
 		~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers Central Time Zone
 		01:00 AM - 02:00 AM ET (12:00 AM - 01:00AM CT)
 		~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers Mountain Time Zone 02:00 AM - 03:00 AM ET (12:00 AM - 01:00 AM MT)
 ~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for TSE Application Servers Pacific Time Zone & Aramark
 		03:00 AM - 4:00 AM ET (12:00 - 01:00 AM PT)
 		~10 minutes of disruption to each system in this group when their application server reboots
OS Patching for the Database Server
 All TSE Hosted Systems

04:00 - 06:00  AM ET

(03:00 - 05:00 AM CT)

(02:00 - 04:00 AM MT)

(01:00 - 03:00 AM PT)

 ~2hrs of disruption to all clients


Illumia will continue to inform our clients of all scheduled maintenance to production systems. We appreciate your feedback. If you have any questions or experience any issues after the maintenance window has passed, please open a case via Illumia Connect or call 1-888-381-8054, Option 2, then 1.

Resolved

The scheduled maintenance has been completed and the impacted systems are operating normally.