Degraded performance of Jira Automation rules

Incident

Degraded performance of Jira Automation rules

Status: closed
Start:
End:
Duration: 1 day 4 hours 37 minutes
Affected Components:
Investigating

We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.

Investigating

Our teams are continuing to investigate delays in Jira and Jira Service Management automation rule executions for some customers. We are seeing signs of improvement, but affected users may still experience delays. We'll share updates here as more information is available.

Identified

The team has identified a root cause and after initial testing, is now enacting scaling changes to help to prevent these rule execution delays. We'll monitor performance over the next 24 hours and provide an update at that time or sooner if we can confirm the improvement is in place.

Resolved

Our team has been able to validate that all rule executions are performing normally and this issue is now resolved.