Unscheduled Outage - Mastercard

Incident

Unscheduled Outage - Mastercard

Status: closed
Start:
End:
Duration: 1 hour 11 minutes
Affected Components:
Update

PDT: Date/Time - 21:02 - Ongoing
EDT: Date/Time - 00:02 - Ongoing
AEST/AEDT: Date/Time - 14:02 - Ongoing
NZT: Date/Time - 16:02 - Ongoing


Merchants transacting via Windcave - Mastercard link are experiencing transaction failures.
These failures are returning a 96 response code.

Windcave is investigating with Mastercard with priority .

Updates to follow.

Update

Windcave have escalated the ongoing issue to Mastercard who are actively working with priority to restore service.

Further updates to follow

Update

Mastercard approving transactions from approximately:

PDT: Date/Time - 22:30
EDT: Date/Time - 01:30
AEST/AEDT: Date/Time - 15:30
NZT: Date/Time - 17:30

We are continuing to monitor.


Resolved

Mastercard Outage approximate window:

PDT: Date/Time - 21:02 - 22:30
EDT: Date/Time - 00:02 - 01:30
AEST/AEDT: Date/Time - 14:02 - 15:30
NZT: Date/Time - 16:02 - 17:30

Mastercard has confirmed the issue to be resolved on their end.