Unscheduled Outage - Windcave

Incident

Unscheduled Outage - Windcave

Status: closed
Start:
End:
Duration: 5 hours 22 minutes
Affected Components:
Update

PDT: 18 Aug 18:00 - Ongoing
BST: 19 Aug 02:00 - Ongoing
AEST: 19 Aug 11:00 - Ongoing
NZT: 19 Aug 13:00 - Ongoing
Region: Global

Windcave is currently experiencing technical issues which may result in intermittent transaction declines.

This is being investigated with priority. Updates to follow.

Update

PDT: 18 Aug 18:00 - 18:31
BST: 19 Aug 02:00 - 02:31
AEST: 19 Aug 11:00 - 11:31
NZT: 19 Aug 13:00 - 13:31
Region: Americas, Europe

Transaction processing has returned back to normal.

Windcave is continuing to monitor closely.

Update

PDT: 18 Aug 18:00 - 18:31
BST: 19 Aug 02:00 - 02:31
AEST: 19 Aug 11:00 - 11:31
NZT: 19 Aug 13:00 - 13:31
Region: Americas, Europe

The teams have identified the root cause and restored services back online.

Windcave will continue to monitor closely.

Resolved