2026-08-30T18:46:00.0000000Z

Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 14 Production. We will provide additional information as soon as possible.

2026-08-30T18:54:00.0000000Z

We have determined that this issue affects only one healthcare system. If you have not already been contacted by or engaged with our team regarding this incident, your organization is not impacted. We are continuing to work on this and will provide an update as soon as possible.

2026-08-31T14:23:00.0000000Z

Illumia engineers have identified an issue affecting performance for a subset of customers within the environment. Our teams are actively testing a fix to resolve the issue and restore normal performance. We will provide another update as soon as additional information becomes available.

2026-08-31T15:53:00.0000000Z

The issue with the service(s) NetMenu US 14 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.