Multiple Products - FreedomPay Enterprise Portal

Informational

Multiple Products - FreedomPay Enterprise Portal

Status: closed
Date:
End:
Duration: 7 hours 11 minutes
Affected Components:
Cloud POS Mobile Ordering Quickcharge US1 US2 US3 US4 US5 US6 US7 US101 US102 File Transfer Servers Just Walk Out for Quickcharge
Update

FreedomPay, one of the third party credit card processing gateways used by certain Illumia clients, has notified us of an issue impacting some users' ability to access the Enterprise Portal. This has been reported to be limited to clients that were  boarded on the Transact Freedompay Enterprise account, or the CBORD Enterprise account. Please note that this does not impact the ability to process transactions, only the ability to view reports and perform administrative functions.


If you have any questions or would like to be added to the currently active ticket, please open a case via Illumia Connect or call Illumia Support at 888-381-8054, and select your product's appropriate option.

Resolved

This incident has been resolved and all systems are now operating normally.