QuickCharge - JWO integrations

Incident

QuickCharge - JWO integrations

Status: closed

Start:

End:

Duration: 1 day 16 hours 58 minutes

Affected Components:

Quickcharge Just Walk Out for Quickcharge

Update

2026-09-13T21:23:00.0000000Z

Illumia Engineers have identified an issue with Just Walk Out for QuickCharge integrations. This is preventing any Just Walk Out transactions from occurring. Illumia Engineers are investigating the issue.

Update

2026-09-13T22:58:00.0000000Z

Illumia Engineers have engaged the vendor's support for further assistance with this issue.

Update

2026-09-15T13:17:00.0000000Z

The issue with the service(s) Just Walk Out for Quickcharge is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues. The vendor applied a mitigation which seems to have restored functionality.

Resolved

2026-09-15T14:21:00.0000000Z

This incident has been resolved and all systems are now operating normally.