2026-09-23T10:00:00.0000000Z

Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 15 Production.

2026-09-23T10:23:00.0000000Z

Illumia  Engineers have determined that the  environment NetMenu US 15 Production is currently unavailable. We are working to resolve this issue as quickly as possible and will provide further updates as we have them.

2026-09-23T11:20:00.0000000Z

The Netmenu environment is currently operational but running in a degraded state. Our engineers have identified an issue with the General Item Advance Search function, specifically when using Item Allergen Rollup Options within Item Search, which may return incorrect results.

We are actively investigating and working on a resolution. We will post an update as soon as more information is available.

2026-09-23T17:04:00.0000000Z

We have identified a fix for this issue and are scheduling its deployment for this evening, during the after hours maintenance window to minimize any impact on service. We will post an update once the deployment is complete.