NetMenu/US/NetMenu US 3 Production

Incident

NetMenu/US/NetMenu US 3 Production

Status: closed

Start:

End:

Duration: 15 hours 45 minutes

Affected Components:

NetMenu US NetMenu US 3 Production

Update

2026-10-01T21:18:00.0000000Z

Illumia Engineers are investigating a possible issue with the service(s) NetMenu/US/NetMenu US 3 Production.

Update

2026-10-01T22:18:00.0000000Z

Illumia Engineers have identified an issue impacting performance in the US 3 Netmenu environment. To resolve it, we will be restarting the affected services.

Impact: The system will be unavailable for approximately 30 minutes during the restart.

We apologize for the inconvenience and will post an update once services are restored.

Update

2026-10-01T22:54:00.0000000Z

The issue with the service(s) NetMenu US 3 Production is tentatively resolved and Illumia engineers are monitoring the systems to confirm there are no further issues.

Resolved

2026-10-02T13:03:00.0000000Z

This incident has been resolved and all systems are now operating normally.