Bitbucket Cloud - Service Disruption

Incident

Bitbucket Cloud - Service Disruption

Status: closed
Start:
End:
Duration: 2 hours
Affected Components:
Investigating

We are actively investigating an issue affecting Bitbucket Cloud. Impacted users may experience connection errors, timeouts, or an inability to access the Bitbucket web interface and Pipelines. Our teams are actively investigating the cause to mitigate the impact and restore service as quickly as possible. We will provide our next update within 30 minutes, or sooner if there is a material update.

Investigating

We continue to actively investigate the issue impacting Bitbucket Cloud. Affected users may still experience errors, timeouts, or difficulty accessing the web interface, and Pipelines. Our teams are working through several recovery paths to mitigate the impact and restore full platform availability as quickly as possible. We will provide our next update in 60 minutes, or sooner.

Investigating

We continue to actively investigate the issue impacting Bitbucket Cloud. Affected users may still experience errors, timeouts, or difficulty accessing the web interface, and Pipelines. Our teams are working through several recovery paths to mitigate the impact and restore full platform availability as quickly as possible. We will provide our next update in 60 minutes, or sooner.

Monitoring

A fix has been implemented, and core services have recovered. The Bitbucket-pipelines is currently clearing backlogged builds and continuing to recover. We are monitoring performance closely before declaring full resolution. Next update in 60 minutes, or sooner.

Resolved

On October 15th, 2026, between 10:42 UTC to 11:14 UTC, some Bitbucket Cloud users may have experienced disruptions accessing the web interface and running Pipelines. The issue has now been resolved and the service is operating normally for all the customers.