Fields missing across Jira Work Items for some users

Incident

Fields missing across Jira Work Items for some users

Status: in progress
Start:
Affected Components:
Investigating

We are aware of an issue that is currently impacting fields across Work Items in Jira family products, including impacts to searching and automations on these fields. We are investigating with urgency and will update within one hour or sooner if we have further information to share.

Monitoring

Our team has now identified a potential configuration change that appears to have caused this issue and has now reverted this change. We are now starting to see recovery across impacted operations for this issue and will be monitoring to check for a full recovery.